Consumer Law Group (also referred to as "Los Guardianes Del Pueblo") is a law firm headquartered in Chicago, Illinois, with additional offices in Berwyn, Illinois, and Boca Raton, Florida. According to the official website, the firm specializes in US immigration law and offers consultations in English and Spanish. Customer reviews include both positive service ratings and serious complaints about communication, quality of work and refunds.
Reviews of Consumer Law Group: how to read profile materials
The Consumer Law Group profile contains accessible materials about customer experiences and site evaluations. Read them along with dates, source type, and sampling boundaries. The number of observations does not mean the number of unique customers; the overall score and reviews from site visitors are shown separately.
The main rating is the average of available site cards, taking into account the number of ratings. Sources considered are marked below. Duplicate pages and known mirrors are counted once. The total number of ratings on sites is not equal to the number of unique clients. If complete cards are not available, a historical sample of individual scores is used.
TrustpilotPublished card, indexed snapshotIncluded in the rating
4.7 / 5
240
Date unknown
Consider the date and boundaries of the sample. Old observations do not guarantee that the site's rating is the same today.
Facts and data boundaries
Company overview
Direction
US Immigration Services
Service languages
Spanish, English
Data Status
Historical reviews; description verified October 9, 2026. Viewing date: to be confirmed
Updating materials
By source dates
Declared service areas
US Immigration Law
Citizenship and naturalization
Deportation and removal
Representation of ICE Detainees
U visas
Green Card (permanent residence)
Family reunion
Asylum
Appeals and Petitions in Immigration Court
Immigration Consulting
Support in interaction with USCIS and EOIR
A company's self-description does not constitute independent verification of qualifications or results. Check on the official website.
Specialization and suitable clients
Consumer Law Group bills itself as a firm specializing in U.S. immigration law. The official website states that the firm's lawyers work only with immigration cases and provide legal advice covering the needs of clients (945f244fe36d5fd4bae9).
The firm claims to work with humanitarian and family cases, as well as deportation and removal cases. Special mention is made of experience with US Immigration and Customs Enforcement (ICE), including cases of persons apprehended at the border (945f244fe36d5fd4bae9).
According to its website, the firm offers services on citizenship and naturalization, U visas, green cards, asylum, and deportation and ICE detainer cases (945f244fe36d5fd4bae9).
Section sources (1)
consumerlaw.com ↗Source of information · 2026-10-08T23:54:57.192807+00:00
Confirmed services and locations
The official website lists the following areas: US Immigration Law, Citizenship and Naturalization, Deportation, ICE Detainers, U Visas, Green Card, and EB-2 NIW (945f244fe36d5fd4bae9).
The firm lists offices in Chicago (6232 N. Pulaski Rd., Suite 300), Berwyn (6544 W. Cermak Rd.) and Boca Raton, Florida (1200 N Federal Hwy, Suite 300, Suite 324) (945f244fe36d5fd4bae9).
The site also lists the cities in which the firm offers immigration attorney services: Atlanta, Chicago, Dallas, Philadelphia, Houston, Charlotte, Austin, Boca Raton, Los Angeles, Miami, New York, Tampa, Washington, Orlando, Denver, Minneapolis-Saint Paul (945f244fe36d5fd4bae9).
Illinois Services also includes Family Law, Personal Injury, Auto Accident, Employment Law, and Bankruptcy (945f244fe36d5fd4bae9).
Section sources (1)
consumerlaw.com ↗Source of information · 2026-10-08T23:54:57.192807+00:00
Russian language
The sources provided do not confirm that the company provides services in Russian. The official website only lists English and Spanish (945f244fe36d5fd4bae9).
Section sources (1)
consumerlaw.com ↗Source of information · 2026-10-08T23:54:57.192807+00:00
Working with the company
The official website states that the company offers virtual consultations in English and Spanish (945f244fe36d5fd4bae9).
According to the website, the firm uses modern technology and can conduct business remotely, without the need for physical documents (945f244fe36d5fd4bae9).
In reviews, clients mention a “welcome call” and an explanation of the document collection process (aaf9d7915f4581a7cd, d583b7383a1792d689).
Section sources (2)
consumerlaw.com ↗Source of information · 2026-10-08T23:54:57.192807+00:00
es.trustpilot.com ↗Review material · 9 de septiembre de 2026 (exact date not established)
Fees and contract
The official website does not indicate specific prices for services. In reviews, clients mention various amounts: $4,500 for a juste de estatus case (da9c9b82b13907d78f), $9,000 (341052d0600e93dca2, 1e9642622e8dc22cfb), $6,500 (3758703e0b11759237), $1399 (0ba03279df94d1acba), $3500 (1839b36493abcb9156), $5200 (33290d8293bf35456d).
One of the reviews mentions that the client signed only the first part of the contract, and the second part (promise of payment) remained unsigned, but later the signature was duplicated (68ec36bd6320317f02).
Section sources (2)
es.trustpilot.com ↗Review material · 8 de septiembre de 2026 (exact date not established)
Historical data shows that the BBB (Better Business Bureau) average rating was 4.8 out of 5 based on 274 reviews (historical snapshot from 2026-10-07) (https://bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/customer-reviews).
On ConsumerAffairs, the historical rating was 4.9 out of 5 based on 49 reviews (snapshot from 2026-10-07) (https://consumeraffairs.com/legal/consumer-law-group.html).
Lawyers.com has a historical rating of 4.9 out of 5 (snapshot from 2026-10-07) (https://lawyers.com/chicago/illinois/consumer-law-group-300024575-f).
ComplaintsBoard has a historical rating of 3.0 out of 5 based on 2 reviews (snapshot from 2026-10-07) (https://complaintsboard.com/consumer-law-group-b138683).
On Trustpilot, in a sample of 30 reviews, the average rating was 4.33 out of 5 (snapshot from 2026-10-07) (https://www.trustpilot.com/review/www.consumerlaw.com).
Important: These are historical images and not current rankings. The sample of reviews does not constitute a comprehensive independent rating.
Some clients note the high quality of service and attentive attitude. In a review dated July 30, 2026, the client expresses satisfaction with the service and notes that the lawyer answered all questions (a659fdce451cef6e17).
In a review dated October 5, 2026, the client mentions a detailed explanation of the document collection process and the assistance of an assistant (aaf9d7915f4581a7cd).
In a review dated September 11, 2026, the client noted that the assistant explained the requirements for obtaining a work permit and was polite (3d16bbb56857536282).
In a review dated September 9, 2026, the customer mentions a "welcome call" and a clear explanation (d583b7383a1792d689).
In a review dated September 28, 2026, the client calls the attorneys efficient and attentive (2d6d492ce9050e2547).
In a review from poyst.com, the client notes the assistance in obtaining residency for his sister and the positive progress of the process (09c77f458ddb9b295e).
es.trustpilot.com ↗Review material · 28 de septiembre de 2026 (exact date not established)
poyst.com ↗Review material · 11 months ago (exact date not established)
Specific complaints with date/URL and company responses
In a review dated January 14, 2026, the client states that his wife's case was rejected and describes the process as "questionable," stating that the positive reviews are due to requests for feedback after speaking with an assistant (bf63d847a52b286a1b).
In a review dated September 22, 2026, the client states that the firm does not provide an attorney, only a secretarial office, and that his relative has been detained for 10 days without contact with an attorney (31287068b94434d97d).
In a review dated September 8, 2026, the client states that he paid $4,500 for ajuste de estatus, but no documents were filed and that no attorneys were contacted (da9c9b82b13907d78f).
In an undated review, the client states that he paid thousands of dollars for the husband's detained case, but communication was extremely difficult (e74cfb0914af841f93).
In the review dated May 13, 2026, the client strongly recommends contacting another company (d4e4d4418e5659fc9d).
To the BBB, in a complaint dated 09/09/2026, the client states that he paid $9,000, but the firm did not do any legal work and refused to refund the money (341052d0600e93dca2).
To the BBB, in a complaint dated 07/08/2026, the customer states that he paid $6,500, but the firm did not communicate, and after the firm was fired, the refund was only $488.33 (3758703e0b11759237).
To the BBB, in a complaint dated July 28, 2026, a customer is seeking a refund of $1,399 and cancellation of automatic payments (0ba03279df94d1acba).
To the BBB, in a complaint dated September 17, 2025, the client alleges that attorneys failed to contact the client and he was ultimately deported (e78f1356da5506d50b).
To the BBB, in a complaint dated 01/04/2025, a customer claims to have paid over $9,000 but received no response regarding a work permit case (1e9642622e8dc22cfb).
To the BBB, in a complaint dated 11/11/2024, the customer states that he was charged $5,200 instead of the agreed upon $4,000 and was not issued a refund (33290d8293bf35456d).
To the BBB, in a complaint dated October 20, 2024, the customer alleges that the firm called him repeatedly despite requests to stop (37fb4ce468323e9405).
In a BBB complaint dated September 19, 2024, the customer alleges that his card was charged $175 without authorization and that the signature was duplicated on the contract (68ec36bd6320317f02).
To the BBB, in a complaint dated April 29, 2024, the client states that he paid $3,500 to stop the deportation, but the paperwork was not filed and the relative was deported (1839b36493abcb9156).
The company's responses to these complaints are not available in the sources provided.
What services does the company provide besides immigration?
Illinois Services includes Family Law, Personal Injury, Auto Accident, Employment Law and Bankruptcy.
Does the firm have offices outside of Illinois?
The website lists offices in Chicago and Berwyn, Illinois, as well as Boca Raton, Florida.
How to start working with the company?
The website invites you to sign up for a virtual consultation by phone or through a form. Consultations are available in English and Spanish.
Are lawyers' licenses verified?
As part of the dossier, no verification of licenses in state registers was carried out. It is recommended to check it yourself.
Are prices for services indicated on the website?
Specific prices are not indicated on the official website. In reviews, customers mention different amounts.
Section sources (2)
consumerlaw.com ↗Source of information · 2026-10-08T23:54:57.192807+00:00
consumerlaw.com ↗Source of information · 2026-10-08T23:54:58.812739+00:00
Additional questions
Does Consumer Law Group provide services in Russian?
There is no confirmation of services in Russian in the dossier: the site indicates only English and Spanish. To clarify, ask the company for a list of consultation languages and the availability of a Russian-speaking employee.
Section sources (2)
consumerlaw.com ↗Source of information · 2026-10-08T23:54:57.192807+00:00
consumerlaw.com ↗Source of information · 2026-10-08T23:54:58.812739+00:00
Company Position on BBB Complaint
Regarding the complaint about payment of approximately $9,000, the firm disputes the claim of lack of work: it refers to the materials prepared and submitted in the immigration case and does not consider a full refund to be justified. The client does not accept the response.
This correspondence is one dispute, not several new reviews. There is no point in the complaint; It does not add a numerical score to the overall rating. A detailed retelling of both sides is given in the evidence.
The author claims to have paid over $9,000, but there is no response regarding the work permit case.
bbb.org ↗Publication date: 04/01/2025 (exact date not established)
Quality of legal work
Clients claim that documents were not submitted and work was not performed.
Examples in the available sample: 4View evidence
In a BBB complaint dated September 9, 2026, the author reports charges of approximately $9,000, insufficient work, and requests a refund. The company, in responses dated September 15 and 18, objects: it states that the documents were submitted and significant work performed, but does not agree with the demand for a full refund. The client rejects the response. The veracity of the disputed statements has not been independently determined.
Customers are reporting refund refusals or incomplete refunds.
Examples in the available sample: 4View evidence
In a BBB complaint dated September 9, 2026, the author reports charges of approximately $9,000, insufficient work, and requests a refund. The company, in responses dated September 15 and 18, objects: it states that the documents were submitted and significant work performed, but does not agree with the demand for a full refund. The client rejects the response. The veracity of the disputed statements has not been independently determined.
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