{
  "slug": "consumer-law-group",
  "name": "Consumer Law Group",
  "officialUrl": "https://www.consumerlaw.com/",
  "description": "Consumer Law Group (also referred to as \"Los Guardianes Del Pueblo\") is a law firm headquartered in Chicago, Illinois, with additional offices in Berwyn, Illinois, and Boca Raton, Florida. According to the official website, the firm specializes in US immigration law and offers consultations in English and Spanish. Customer reviews include both positive service ratings and serious complaints about communication, quality of work and refunds.",
  "services": [
    "US Immigration Law",
    "Citizenship and naturalization",
    "Deportation and removal",
    "Representation of ICE Detainees",
    "U visas",
    "Green Card (permanent residence)",
    "Family reunion",
    "Asylum",
    "Appeals and Petitions in Immigration Court",
    "Immigration Consulting",
    "Support in interaction with USCIS and EOIR"
  ],
  "categories": [
    "Family immigration",
    "Asylum and defense",
    "Citizenship"
  ],
  "languages": [
    "Spanish",
    "English"
  ],
  "countries": [
    "USA"
  ],
  "rating": 4.721993127147766,
  "count": 291,
  "ratingLabel": "Platform average weighted by rating count",
  "ratingType": "weighted_platform_aggregates",
  "ratingCalculation": {
    "formula": "sum(value * count) / sum(count)",
    "components": [
      {
        "source": "complaintsboard.com",
        "sourceUrl": "https://complaintsboard.com/consumer-law-group-b138683",
        "value": 3.0,
        "count": 2,
        "asOf": "2026-10-07T05:36:31+00:00",
        "checkedAt": null,
        "status": "historical_unverified_current"
      },
      {
        "source": "consumeraffairs.com",
        "sourceUrl": "https://consumeraffairs.com/legal/consumer-law-group.html",
        "value": 4.9,
        "count": 49,
        "asOf": "2026-10-07T07:18:34+00:00",
        "checkedAt": null,
        "status": "historical_unverified_current"
      },
      {
        "source": "Trustpilot",
        "sourceUrl": "https://www.trustpilot.com/review/www.consumerlaw.com",
        "value": 4.7,
        "count": 240,
        "asOf": "Rating date not provided",
        "checkedAt": "2026-10-09T12:35:00+07:00",
        "status": "verified_indexed"
      }
    ],
    "dateRange": [
      "2026-10-07",
      "Rating date not provided"
    ]
  },
  "asOf": "2026-10-07 — Rating date",
  "checkedAt": "2026-10-09T00:19:57.730657+00:00",
  "partnerPlacement": false,
  "status": "Historical reviews; description verified October 9, 2026",
  "sources": [
    {
      "id": "09c77f458ddb9b295e",
      "url": "https://www.poyst.com/business/consumer-law-group",
      "label": "poyst.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T05:35:12+00:00",
      "publishedAt": "11 months ago (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "0ba03279df94d1acba",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:57:33+00:00",
      "publishedAt": "2026-07-28",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "1839b36493abcb9156",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:58:54+00:00",
      "publishedAt": "2024-04-29",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "1894c6537f8db432580e",
      "url": "https://www.consumerlaw.com/contacto/",
      "label": "consumerlaw.com",
      "type": "official_site",
      "capturedAt": "2026-10-08T23:54:58.812739+00:00",
      "publishedAt": null,
      "status": 200
    },
    {
      "id": "1e9642622e8dc22cfb",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:58:54+00:00",
      "publishedAt": "01/04/2025 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "2d6d492ce9050e2547",
      "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
      "label": "es.trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T18:55:44+00:00",
      "publishedAt": "28 de septiembre de 2026 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "31287068b94434d97d",
      "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
      "label": "es.trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T18:55:44+00:00",
      "publishedAt": "22 de septiembre de 2026 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "33290d8293bf35456d",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:58:54+00:00",
      "publishedAt": "11/11/2024 (exact date not set)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "341052d0600e93dca2",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:57:33+00:00",
      "publishedAt": "09/09/2026 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "3758703e0b11759237",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:57:33+00:00",
      "publishedAt": "07/08/2026 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "37fb4ce468323e9405",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:58:54+00:00",
      "publishedAt": "2024-10-20",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "3d16bbb56857536282",
      "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
      "label": "es.trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T18:55:44+00:00",
      "publishedAt": "11 de septiembre de 2026 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "68ec36bd6320317f02",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:58:54+00:00",
      "publishedAt": "2024-09-19",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "945f244fe36d5fd4bae9",
      "url": "https://www.consumerlaw.com/",
      "label": "consumerlaw.com",
      "type": "official_site",
      "capturedAt": "2026-10-08T23:54:57.192807+00:00",
      "publishedAt": null,
      "status": 200
    },
    {
      "id": "a659fdce451cef6e17",
      "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
      "label": "trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T17:43:55+00:00",
      "publishedAt": "2026-07-30",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "aaf9d7915f4581a7cd",
      "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
      "label": "es.trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T18:55:44+00:00",
      "publishedAt": "5 de octubre de 2026 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "bf63d847a52b286a1b",
      "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
      "label": "trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T17:43:55+00:00",
      "publishedAt": "2026-01-14",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "d4e4d4418e5659fc9d",
      "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
      "label": "trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T21:24:48+00:00",
      "publishedAt": "2026-05-13",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "d583b7383a1792d689",
      "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
      "label": "es.trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T18:55:44+00:00",
      "publishedAt": "9 de septiembre de 2026 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "da9c9b82b13907d78f",
      "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
      "label": "es.trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T18:55:44+00:00",
      "publishedAt": "8 de septiembre de 2026 (exact date not established)",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "e74cfb0914af841f93",
      "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
      "label": "trustpilot.com",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-06T18:56:50+00:00",
      "publishedAt": null,
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "e78f1356da5506d50b",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "historical_individual_review",
      "capturedAt": "2026-10-07T02:57:33+00:00",
      "publishedAt": "2025-09-17",
      "status": "historical_import_not_independently_reverified"
    },
    {
      "id": "https://www.trustpilot.com/review/www.consumerlaw.com",
      "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
      "label": "trustpilot.com",
      "type": "historical_source_reference",
      "capturedAt": null,
      "publishedAt": null,
      "status": "reference_not_proof_of_current_retrieval"
    },
    {
      "id": "remaining-20261009-consumer-law-group-28386c6d48",
      "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
      "label": "trustpilot.com",
      "type": "review_platform_indexed_capture",
      "capturedAt": "2026-10-09T12:35:00+07:00",
      "publishedAt": null,
      "status": "indexed_web_capture"
    },
    {
      "id": "allowed-audit-20261009-consumer-bbb",
      "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
      "label": "bbb.org",
      "type": "individual_review",
      "capturedAt": "2026-10-09",
      "publishedAt": "2026-09-09",
      "status": "opened_source_snapshot"
    }
  ],
  "platforms": [
    {
      "platform": "bbb.org",
      "url": "https://bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/customer-reviews",
      "value": 4.8,
      "count": null,
      "scale": 5.0,
      "asOf": "2026-10-07T07:18:34+00:00",
      "capturedAt": null,
      "type": "Historical site card",
      "retrieval": null,
      "status": "historical_unverified_current",
      "includedInRating": false
    },
    {
      "platform": "bbb.org",
      "url": "https://bbb.org/us/il/chicago/profile/lawyers/consumer-law-group-llc-0654-88479563/addressId/425724",
      "value": 4.8,
      "count": null,
      "scale": 5.0,
      "asOf": "2026-10-06T15:19:24+00:00",
      "capturedAt": null,
      "type": "Historical site card",
      "retrieval": null,
      "status": "historical_unverified_current",
      "includedInRating": false
    },
    {
      "platform": "complaintsboard.com",
      "url": "https://complaintsboard.com/consumer-law-group-b138683",
      "value": 3.0,
      "count": 2,
      "scale": 5.0,
      "asOf": "2026-10-07T05:36:31+00:00",
      "capturedAt": null,
      "type": "Historical site card",
      "retrieval": null,
      "status": "historical_unverified_current",
      "includedInRating": true
    },
    {
      "platform": "consumeraffairs.com",
      "url": "https://consumeraffairs.com/legal/consumer-law-group.html",
      "value": 4.9,
      "count": 49,
      "scale": 5.0,
      "asOf": "2026-10-07T07:18:34+00:00",
      "capturedAt": null,
      "type": "Historical site card",
      "retrieval": null,
      "status": "historical_unverified_current",
      "includedInRating": true
    },
    {
      "platform": "lawyers.com",
      "url": "https://lawyers.com/chicago/illinois/consumer-law-group-300024575-f",
      "value": 4.9,
      "count": null,
      "scale": 5.0,
      "asOf": "2026-10-07T07:18:34+00:00",
      "capturedAt": null,
      "type": "Historical site card",
      "retrieval": null,
      "status": "historical_unverified_current",
      "includedInRating": false
    },
    {
      "platform": "Trustpilot",
      "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
      "value": 4.7,
      "count": 240,
      "scale": 5,
      "asOf": "Rating date not provided",
      "capturedAt": "2026-10-09T12:35:00+07:00",
      "type": "Published card, indexed snapshot",
      "retrieval": "indexed",
      "status": "verified_indexed",
      "includedInRating": true
    }
  ],
  "sections": [
    {
      "paragraphs": [
        "Consumer Law Group bills itself as a firm specializing in U.S. immigration law. The official website states that the firm's lawyers work only with immigration cases and provide legal advice covering the needs of clients (945f244fe36d5fd4bae9).",
        "The firm claims to work with humanitarian and family cases, as well as deportation and removal cases. Special mention is made of experience with US Immigration and Customs Enforcement (ICE), including cases of persons apprehended at the border (945f244fe36d5fd4bae9).",
        "According to its website, the firm offers services on citizenship and naturalization, U visas, green cards, asylum, and deportation and ICE detainer cases (945f244fe36d5fd4bae9)."
      ],
      "bullets": [],
      "heading": "Specialization and suitable clients",
      "sources": [
        {
          "id": "945f244fe36d5fd4bae9",
          "url": "https://www.consumerlaw.com/",
          "label": "consumerlaw.com",
          "type": "official_site",
          "capturedAt": "2026-10-08T23:54:57.192807+00:00",
          "publishedAt": null,
          "status": 200
        }
      ],
      "faq": []
    },
    {
      "paragraphs": [
        "The official website lists the following areas: US Immigration Law, Citizenship and Naturalization, Deportation, ICE Detainers, U Visas, Green Card, and EB-2 NIW (945f244fe36d5fd4bae9).",
        "The firm lists offices in Chicago (6232 N. Pulaski Rd., Suite 300), Berwyn (6544 W. Cermak Rd.) and Boca Raton, Florida (1200 N Federal Hwy, Suite 300, Suite 324) (945f244fe36d5fd4bae9).",
        "The site also lists the cities in which the firm offers immigration attorney services: Atlanta, Chicago, Dallas, Philadelphia, Houston, Charlotte, Austin, Boca Raton, Los Angeles, Miami, New York, Tampa, Washington, Orlando, Denver, Minneapolis-Saint Paul (945f244fe36d5fd4bae9).",
        "Illinois Services also includes Family Law, Personal Injury, Auto Accident, Employment Law, and Bankruptcy (945f244fe36d5fd4bae9)."
      ],
      "bullets": [],
      "heading": "Confirmed services and locations",
      "sources": [
        {
          "id": "945f244fe36d5fd4bae9",
          "url": "https://www.consumerlaw.com/",
          "label": "consumerlaw.com",
          "type": "official_site",
          "capturedAt": "2026-10-08T23:54:57.192807+00:00",
          "publishedAt": null,
          "status": 200
        }
      ],
      "faq": []
    },
    {
      "paragraphs": [
        "The sources provided do not confirm that the company provides services in Russian. The official website only lists English and Spanish (945f244fe36d5fd4bae9)."
      ],
      "bullets": [],
      "heading": "Russian language",
      "sources": [
        {
          "id": "945f244fe36d5fd4bae9",
          "url": "https://www.consumerlaw.com/",
          "label": "consumerlaw.com",
          "type": "official_site",
          "capturedAt": "2026-10-08T23:54:57.192807+00:00",
          "publishedAt": null,
          "status": 200
        }
      ],
      "faq": []
    },
    {
      "paragraphs": [
        "The official website states that the company offers virtual consultations in English and Spanish (945f244fe36d5fd4bae9).",
        "According to the website, the firm uses modern technology and can conduct business remotely, without the need for physical documents (945f244fe36d5fd4bae9).",
        "In reviews, clients mention a “welcome call” and an explanation of the document collection process (aaf9d7915f4581a7cd, d583b7383a1792d689)."
      ],
      "bullets": [],
      "heading": "Working with the company",
      "sources": [
        {
          "id": "945f244fe36d5fd4bae9",
          "url": "https://www.consumerlaw.com/",
          "label": "consumerlaw.com",
          "type": "official_site",
          "capturedAt": "2026-10-08T23:54:57.192807+00:00",
          "publishedAt": null,
          "status": 200
        },
        {
          "id": "aaf9d7915f4581a7cd",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "5 de octubre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "d583b7383a1792d689",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "9 de septiembre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        }
      ],
      "faq": []
    },
    {
      "paragraphs": [
        "The official website does not indicate specific prices for services. In reviews, clients mention various amounts: $4,500 for a juste de estatus case (da9c9b82b13907d78f), $9,000 (341052d0600e93dca2, 1e9642622e8dc22cfb), $6,500 (3758703e0b11759237), $1399 (0ba03279df94d1acba), $3500 (1839b36493abcb9156), $5200 (33290d8293bf35456d).",
        "One of the reviews mentions that the client signed only the first part of the contract, and the second part (promise of payment) remained unsigned, but later the signature was duplicated (68ec36bd6320317f02)."
      ],
      "bullets": [],
      "heading": "Fees and contract",
      "sources": [
        {
          "id": "da9c9b82b13907d78f",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "8 de septiembre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "341052d0600e93dca2",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "publishedAt": "09/09/2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "1e9642622e8dc22cfb",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "01/04/2025 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "3758703e0b11759237",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "publishedAt": "07/08/2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "0ba03279df94d1acba",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "publishedAt": "2026-07-28",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "1839b36493abcb9156",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "2024-04-29",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "33290d8293bf35456d",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "11/11/2024 (exact date not set)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "68ec36bd6320317f02",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "2024-09-19",
          "status": "historical_import_not_independently_reverified"
        }
      ],
      "faq": []
    },
    {
      "paragraphs": [
        "Historical data shows that the BBB (Better Business Bureau) average rating was 4.8 out of 5 based on 274 reviews (historical snapshot from 2026-10-07) (https://bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/customer-reviews).",
        "On ConsumerAffairs, the historical rating was 4.9 out of 5 based on 49 reviews (snapshot from 2026-10-07) (https://consumeraffairs.com/legal/consumer-law-group.html).",
        "Lawyers.com has a historical rating of 4.9 out of 5 (snapshot from 2026-10-07) (https://lawyers.com/chicago/illinois/consumer-law-group-300024575-f).",
        "ComplaintsBoard has a historical rating of 3.0 out of 5 based on 2 reviews (snapshot from 2026-10-07) (https://complaintsboard.com/consumer-law-group-b138683).",
        "On Trustpilot, in a sample of 30 reviews, the average rating was 4.33 out of 5 (snapshot from 2026-10-07) (https://www.trustpilot.com/review/www.consumerlaw.com).",
        "Important: These are historical images and not current rankings. The sample of reviews does not constitute a comprehensive independent rating."
      ],
      "bullets": [],
      "heading": "Platform reviews and limitations",
      "sources": [
        {
          "id": "https://www.trustpilot.com/review/www.consumerlaw.com",
          "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
          "label": "trustpilot.com",
          "type": "historical_source_reference",
          "capturedAt": null,
          "publishedAt": null,
          "status": "reference_not_proof_of_current_retrieval"
        }
      ],
      "faq": []
    },
    {
      "paragraphs": [
        "Some clients note the high quality of service and attentive attitude. In a review dated July 30, 2026, the client expresses satisfaction with the service and notes that the lawyer answered all questions (a659fdce451cef6e17).",
        "In a review dated October 5, 2026, the client mentions a detailed explanation of the document collection process and the assistance of an assistant (aaf9d7915f4581a7cd).",
        "In a review dated September 11, 2026, the client noted that the assistant explained the requirements for obtaining a work permit and was polite (3d16bbb56857536282).",
        "In a review dated September 9, 2026, the customer mentions a \"welcome call\" and a clear explanation (d583b7383a1792d689).",
        "In a review dated September 28, 2026, the client calls the attorneys efficient and attentive (2d6d492ce9050e2547).",
        "In a review from poyst.com, the client notes the assistance in obtaining residency for his sister and the positive progress of the process (09c77f458ddb9b295e)."
      ],
      "bullets": [],
      "heading": "Specific complaints and company responses",
      "sources": [
        {
          "id": "a659fdce451cef6e17",
          "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
          "label": "trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T17:43:55+00:00",
          "publishedAt": "2026-07-30",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "aaf9d7915f4581a7cd",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "5 de octubre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "3d16bbb56857536282",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "11 de septiembre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "d583b7383a1792d689",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "9 de septiembre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "2d6d492ce9050e2547",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "28 de septiembre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "09c77f458ddb9b295e",
          "url": "https://www.poyst.com/business/consumer-law-group",
          "label": "poyst.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T05:35:12+00:00",
          "publishedAt": "11 months ago (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        }
      ],
      "faq": []
    },
    {
      "paragraphs": [
        "In a review dated January 14, 2026, the client states that his wife's case was rejected and describes the process as \"questionable,\" stating that the positive reviews are due to requests for feedback after speaking with an assistant (bf63d847a52b286a1b).",
        "In a review dated September 22, 2026, the client states that the firm does not provide an attorney, only a secretarial office, and that his relative has been detained for 10 days without contact with an attorney (31287068b94434d97d).",
        "In a review dated September 8, 2026, the client states that he paid $4,500 for ajuste de estatus, but no documents were filed and that no attorneys were contacted (da9c9b82b13907d78f).",
        "In an undated review, the client states that he paid thousands of dollars for the husband's detained case, but communication was extremely difficult (e74cfb0914af841f93).",
        "In the review dated May 13, 2026, the client strongly recommends contacting another company (d4e4d4418e5659fc9d).",
        "To the BBB, in a complaint dated 09/09/2026, the client states that he paid $9,000, but the firm did not do any legal work and refused to refund the money (341052d0600e93dca2).",
        "To the BBB, in a complaint dated 07/08/2026, the customer states that he paid $6,500, but the firm did not communicate, and after the firm was fired, the refund was only $488.33 (3758703e0b11759237).",
        "To the BBB, in a complaint dated July 28, 2026, a customer is seeking a refund of $1,399 and cancellation of automatic payments (0ba03279df94d1acba).",
        "To the BBB, in a complaint dated September 17, 2025, the client alleges that attorneys failed to contact the client and he was ultimately deported (e78f1356da5506d50b).",
        "To the BBB, in a complaint dated 01/04/2025, a customer claims to have paid over $9,000 but received no response regarding a work permit case (1e9642622e8dc22cfb).",
        "To the BBB, in a complaint dated 11/11/2024, the customer states that he was charged $5,200 instead of the agreed upon $4,000 and was not issued a refund (33290d8293bf35456d).",
        "To the BBB, in a complaint dated October 20, 2024, the customer alleges that the firm called him repeatedly despite requests to stop (37fb4ce468323e9405).",
        "In a BBB complaint dated September 19, 2024, the customer alleges that his card was charged $175 without authorization and that the signature was duplicated on the contract (68ec36bd6320317f02).",
        "To the BBB, in a complaint dated April 29, 2024, the client states that he paid $3,500 to stop the deportation, but the paperwork was not filed and the relative was deported (1839b36493abcb9156).",
        "The company's responses to these complaints are not available in the sources provided."
      ],
      "bullets": [],
      "heading": "Specific complaints with date/URL and company responses",
      "sources": [
        {
          "id": "bf63d847a52b286a1b",
          "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
          "label": "trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T17:43:55+00:00",
          "publishedAt": "2026-01-14",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "31287068b94434d97d",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "22 de septiembre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "da9c9b82b13907d78f",
          "url": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "label": "es.trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "publishedAt": "8 de septiembre de 2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "e74cfb0914af841f93",
          "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
          "label": "trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T18:56:50+00:00",
          "publishedAt": null,
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "d4e4d4418e5659fc9d",
          "url": "https://www.trustpilot.com/review/www.consumerlaw.com",
          "label": "trustpilot.com",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-06T21:24:48+00:00",
          "publishedAt": "2026-05-13",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "341052d0600e93dca2",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "publishedAt": "09/09/2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "3758703e0b11759237",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "publishedAt": "07/08/2026 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "0ba03279df94d1acba",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "publishedAt": "2026-07-28",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "e78f1356da5506d50b",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "publishedAt": "2025-09-17",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "1e9642622e8dc22cfb",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "01/04/2025 (exact date not established)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "33290d8293bf35456d",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "11/11/2024 (exact date not set)",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "37fb4ce468323e9405",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "2024-10-20",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "68ec36bd6320317f02",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "2024-09-19",
          "status": "historical_import_not_independently_reverified"
        },
        {
          "id": "1839b36493abcb9156",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "historical_individual_review",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "publishedAt": "2024-04-29",
          "status": "historical_import_not_independently_reverified"
        }
      ],
      "faq": []
    },
    {
      "paragraphs": [],
      "bullets": [],
      "heading": "Frequently asked questions",
      "sources": [
        {
          "id": "945f244fe36d5fd4bae9",
          "url": "https://www.consumerlaw.com/",
          "label": "consumerlaw.com",
          "type": "official_site",
          "capturedAt": "2026-10-08T23:54:57.192807+00:00",
          "publishedAt": null,
          "status": 200
        },
        {
          "id": "1894c6537f8db432580e",
          "url": "https://www.consumerlaw.com/contacto/",
          "label": "consumerlaw.com",
          "type": "official_site",
          "capturedAt": "2026-10-08T23:54:58.812739+00:00",
          "publishedAt": null,
          "status": 200
        }
      ],
      "faq": [
        {
          "question": "What services does the company provide besides immigration?",
          "answer": "Illinois Services includes Family Law, Personal Injury, Auto Accident, Employment Law and Bankruptcy."
        },
        {
          "question": "Does the firm have offices outside of Illinois?",
          "answer": "The website lists offices in Chicago and Berwyn, Illinois, as well as Boca Raton, Florida."
        },
        {
          "question": "How to start working with the company?",
          "answer": "The website invites you to sign up for a virtual consultation by phone or through a form. Consultations are available in English and Spanish."
        },
        {
          "question": "Are lawyers' licenses verified?",
          "answer": "As part of the dossier, no verification of licenses in state registers was carried out. It is recommended to check it yourself."
        },
        {
          "question": "Are prices for services indicated on the website?",
          "answer": "Specific prices are not indicated on the official website. In reviews, customers mention different amounts."
        }
      ]
    },
    {
      "paragraphs": [],
      "bullets": [],
      "heading": "Additional questions",
      "sources": [
        {
          "id": "945f244fe36d5fd4bae9",
          "url": "https://www.consumerlaw.com/",
          "label": "consumerlaw.com",
          "type": "official_site",
          "capturedAt": "2026-10-08T23:54:57.192807+00:00",
          "publishedAt": null,
          "status": 200
        },
        {
          "id": "1894c6537f8db432580e",
          "url": "https://www.consumerlaw.com/contacto/",
          "label": "consumerlaw.com",
          "type": "official_site",
          "capturedAt": "2026-10-08T23:54:58.812739+00:00",
          "publishedAt": null,
          "status": 200
        }
      ],
      "faq": [
        {
          "question": "Does Consumer Law Group provide services in Russian?",
          "answer": "There is no confirmation of services in Russian in the dossier: the site indicates only English and Spanish. To clarify, ask the company for a list of consultation languages ​​and the availability of a Russian-speaking employee."
        }
      ]
    },
    {
      "paragraphs": [
        "Regarding the complaint about payment of approximately $9,000, the firm disputes the claim of lack of work: it refers to the materials prepared and submitted in the immigration case and does not consider a full refund to be justified. The client does not accept the response.",
        "This correspondence is one dispute, not several new reviews. There is no point in the complaint; It does not add a numerical score to the overall rating. A detailed retelling of both sides is given in the evidence."
      ],
      "bullets": [],
      "heading": "Company Position on BBB Complaint",
      "sources": [
        {
          "id": "allowed-audit-20261009-consumer-bbb",
          "url": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "label": "bbb.org",
          "type": "individual_review",
          "capturedAt": "2026-10-09",
          "publishedAt": "2026-09-09",
          "status": "opened_source_snapshot"
        }
      ],
      "faq": []
    }
  ],
  "pros": [
    {
      "topic": "Quality of service",
      "summary": "Clients note the attentive attitude and willingness to answer questions.",
      "mentions": 5,
      "evidence": [
        {
          "id": "a659fdce451cef6e17",
          "sourceUrl": "https://www.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "2026-07-30",
          "capturedAt": "2026-10-06T17:43:55+00:00",
          "shortExcerptOrParaphrase": "The client is satisfied with the service, the lawyer answered all questions."
        },
        {
          "id": "aaf9d7915f4581a7cd",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "5 de octubre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The client received a welcome call and a detailed explanation of the collection of documents."
        },
        {
          "id": "3d16bbb56857536282",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "11 de septiembre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The assistant explained the requirements for a work permit and was polite."
        },
        {
          "id": "d583b7383a1792d689",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "9 de septiembre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The client received a welcome call and a clear explanation of the process."
        },
        {
          "id": "2d6d492ce9050e2547",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "28 de septiembre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The client calls the lawyers efficient, responsible and attentive."
        }
      ]
    },
    {
      "topic": "Help with the process",
      "summary": "Clients mention detailed explanations on document collection and requirements.",
      "mentions": 3,
      "evidence": [
        {
          "id": "aaf9d7915f4581a7cd",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "5 de octubre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The client received a welcome call and a detailed explanation of the collection of documents."
        },
        {
          "id": "3d16bbb56857536282",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "11 de septiembre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The assistant explained the requirements for a work permit and was polite."
        },
        {
          "id": "d583b7383a1792d689",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "9 de septiembre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The client received a welcome call and a clear explanation of the process."
        }
      ]
    },
    {
      "topic": "Case results",
      "summary": "In one review, the client reports a positive outcome for the sister.",
      "mentions": 1,
      "evidence": [
        {
          "id": "09c77f458ddb9b295e",
          "sourceUrl": "https://www.poyst.com/business/consumer-law-group",
          "platform": "poyst.com",
          "publishedAt": "11 months ago (exact date not established)",
          "capturedAt": "2026-10-07T05:35:12+00:00",
          "shortExcerptOrParaphrase": "The client notes assistance in obtaining residency for his sister; the process is going well."
        }
      ]
    }
  ],
  "concerns": [
    {
      "topic": "Communication",
      "summary": "Clients report difficulty communicating with attorneys and lack of responses.",
      "mentions": 4,
      "evidence": [
        {
          "id": "31287068b94434d97d",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "22 de septiembre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The author states that the firm provides secretaries, not lawyers; relative in custody without contact."
        },
        {
          "id": "da9c9b82b13907d78f",
          "sourceUrl": "https://es.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": "8 de septiembre de 2026 (exact date not established)",
          "capturedAt": "2026-10-06T18:55:44+00:00",
          "shortExcerptOrParaphrase": "The author claims to have paid $4,500, but the documents have not been submitted and the lawyers have not contacted him."
        },
        {
          "id": "e74cfb0914af841f93",
          "sourceUrl": "https://www.trustpilot.com/review/www.consumerlaw.com",
          "platform": "trustpilot.com",
          "publishedAt": null,
          "capturedAt": "2026-10-06T18:56:50+00:00",
          "shortExcerptOrParaphrase": "The author claims to have paid thousands of dollars, but communication was extremely difficult."
        },
        {
          "id": "1e9642622e8dc22cfb",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "01/04/2025 (exact date not established)",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "shortExcerptOrParaphrase": "The author claims to have paid over $9,000, but there is no response regarding the work permit case."
        }
      ]
    },
    {
      "topic": "Quality of legal work",
      "summary": "Clients claim that documents were not submitted and work was not performed.",
      "mentions": 4,
      "evidence": [
        {
          "id": "341052d0600e93dca2",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "2026-09-09",
          "capturedAt": "2026-10-09",
          "shortExcerptOrParaphrase": "In a BBB complaint dated September 9, 2026, the author reports charges of approximately $9,000, insufficient work, and requests a refund. The company, in responses dated September 15 and 18, objects: it states that the documents were submitted and significant work performed, but does not agree with the demand for a full refund. The client rejects the response. The veracity of the disputed statements has not been independently determined."
        },
        {
          "id": "3758703e0b11759237",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "07/08/2026 (exact date not established)",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "shortExcerptOrParaphrase": "The author claims that he paid $6,500, there was no communication, the return was $488.33."
        },
        {
          "id": "1839b36493abcb9156",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "2024-04-29",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "shortExcerptOrParaphrase": "The author claims that he paid $3,500, the documents were not submitted, and the relative was deported."
        },
        {
          "id": "e78f1356da5506d50b",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "2025-09-17",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "shortExcerptOrParaphrase": "The author claims that the lawyers did not contact the client, and he was deported."
        }
      ]
    },
    {
      "topic": "Refund",
      "summary": "Customers are reporting refund refusals or incomplete refunds.",
      "mentions": 4,
      "evidence": [
        {
          "id": "341052d0600e93dca2",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "2026-09-09",
          "capturedAt": "2026-10-09",
          "shortExcerptOrParaphrase": "In a BBB complaint dated September 9, 2026, the author reports charges of approximately $9,000, insufficient work, and requests a refund. The company, in responses dated September 15 and 18, objects: it states that the documents were submitted and significant work performed, but does not agree with the demand for a full refund. The client rejects the response. The veracity of the disputed statements has not been independently determined."
        },
        {
          "id": "3758703e0b11759237",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "07/08/2026 (exact date not established)",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "shortExcerptOrParaphrase": "The author claims that he paid $6,500, there was no communication, the return was $488.33."
        },
        {
          "id": "0ba03279df94d1acba",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "2026-07-28",
          "capturedAt": "2026-10-07T02:57:33+00:00",
          "shortExcerptOrParaphrase": "The author is demanding a refund of $1,399 and the cancellation of automatic payments."
        },
        {
          "id": "33290d8293bf35456d",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "11/11/2024 (exact date not set)",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "shortExcerptOrParaphrase": "The author claims that they wrote off $5,200 instead of $4,000 and no refund was made."
        }
      ]
    },
    {
      "topic": "Write-offs and contracts",
      "summary": "Customers report unauthorized charges and problems with signatures on contracts.",
      "mentions": 2,
      "evidence": [
        {
          "id": "68ec36bd6320317f02",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "2024-09-19",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "shortExcerptOrParaphrase": "The author claims that they wrote off $175 without authorization; the signature was duplicated in the contract."
        },
        {
          "id": "33290d8293bf35456d",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "11/11/2024 (exact date not set)",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "shortExcerptOrParaphrase": "The author claims that they wrote off $5,200 instead of $4,000 and no refund was made."
        }
      ]
    },
    {
      "topic": "Phone calls",
      "summary": "The client reports intrusive calls after being asked to stop.",
      "mentions": 1,
      "evidence": [
        {
          "id": "37fb4ce468323e9405",
          "sourceUrl": "https://www.bbb.org/us/il/berwyn/profile/lawyers/consumer-law-group-llc-0654-88479563/complaints",
          "platform": "bbb.org",
          "publishedAt": "2024-10-20",
          "capturedAt": "2026-10-07T02:58:54+00:00",
          "shortExcerptOrParaphrase": "The author claims that the company called repeatedly, despite requests to stop."
        }
      ]
    }
  ],
  "wordCount": 1287,
  "eligibilityForRanking": true
}